Answer: The first day to make online reservations for store pick up is the first Monday in December (Spring semester); the 4th Friday in July (Fall semester) and mid April (Summer sessions). The last day to purchase textbooks online will always be announced when online ordering has been enabled for each semester.

Question #2: "How can I get my books after the online system closes?"

Answer: After the online system closes (at the start-of-semester in-store RUSH begins) you will be able to purchase textbooks only in our store on the SF State campus.

Question #3: "How much does it cost to do an in-store reservation?"

Answer: A $7 Reservation fee will be charged for each order submitted.

Question #4: "Can I use my Baybucks to pay for my books?"

Answer: Yes, but you must sign up for this feature in order for your Baybucks to be disbursed from your financial aid. Click on the link to the Office of Financial Aid and sign up for the $200 Baybucks Program. Wait 2-3 business days for activation before you use it as a method to pay for your textbooks online.

Question #5: "If I am still waiting to get into a class and I still want to order my books online after rush, how would I do that?"

Answer: Online textbook purchases will resume the following Monday after the last day to return books deadline (when the start-of-semester in-store RUSH ends).

Question #6: "All my books are not in yet, how do I get all my books?"

Answer: If all your books are not in yet, make an order for the books that are available. When your remaining books come in, make an order for those. Make sure you mention that you have made a previous order so we can put your books all in the same box.

Question #7: "It turns out that I am no longer going to take a class, how do I return books I no longer need?"

Answer: Textbooks purchased must be returned IN ORIGINAL CONDITION WITH RECEIPT and PROOF OF DROP, are returnable for a refund (less any shipping and/or shipping/handling fees). All refunds without a proof of drop will incur a 10% restocking fee.

Question #8: "I want to return my books after the return deadline, can I do that?"

Answer: There are no REFUNDS on textbooks purchased after the return deadline.

Question #9: "Where do I pick up my books and how do I know they are ready to pick up?"

Answer: Main Campus store pick-up for fall orders is located on the Mezzanine level of the Student Center room 113-C; and orders can be picked up as soon as you are notified of its completion.

There are now five shipping dates for your convenience. If your order is received by each deadline, you will receive your books in time for the start of your classes.

Shipping

Orders received before noon Pacific Time, Monday through Friday will be processed the same day. Orders received at any time on Saturday and Sunday, will be processed on Monday.

Please Note: Due to large volume of orders during back to school Rush, please allow an extra 2 to 3 days for your order to arrive. Thank you for your patience.

Shipping charges will vary depending on weight, destination and method of shipping. UPS rates good only for shipment to the lower 48 states. Shipments to Alaska or Hawaii must be DHL (cheapest option for these orders).

Note: FedEx, UPS and DHL do not deliver to P.O. Boxes

Note: Shipping on on-line orders are non refundable

Gator Rewards Program Information

When submitting your online order, you can have your online purchases count towards your Gator Rewards account. Please make sure to register for the program before you make your online purchase. when submitting your Gator Rewards information in your order , don't forget to provide your student ID number so your order can be processed quickly. There are also items that are excluded from receiving credit for Gator Rewards. Those items include: Computer hardware (PC & MAC Notebooks/Desktops), Applecare, Consigned gifts and clothing, Newspapers, Bulletins, Regalia: Rentals/Accessories/Bundle items. Stamps, Mail Order S&H, Phonecards, Hybrid software and Macromedia Licence.
***JOIN OUR GATOR REWARDS PROGRAM***
and get a free $25 SFSU Bookstore gift card for every $350 spent. If you wish to participate, you must sign up before you submit your online order for that order to count towards your reward.

Textbook Availability Terminology

When selecting textbooks to order, you may encounter these phrases:

1)Sold Out-book has arrived in store, but is sold out, more are being ordered.

2)Unavailable/On-Order-book has not arrived in the store and is currently unavailable for purchase at this time. This book will arrive soon and continue to check online for the status of that item.

3)"Currently, No textbooks available for this class" These are the circumstances in which you might see this phrase:

a. Your professor has not submitted their textbook(s) order for this course.

b. Textbooks might not be used for this course. Your professor may make other arrangements. Attend class first.

4)"P" & "H"- Refers to binding type and it's either paperback or hardback.

5) "CD"-Refers to the book including a CD-ROM.

6) UPD-Means "Updated" or referring to the updated version of a particular title.

Very Important:

**If you use an AOL.com address you may not receive a reply from us! These companies engage in severe spam blacklisting practices or other restrictive behavior and block a significant amount of their incoming email. If you choose to write us from one of those companies, be aware that you may be unable to receive our reply; you are strongly advised to get another email address, such as one from Yahoo! Mail,GMail, sbcglobal.net, and att.net.

Orders that you Cancel Completed online orders are eligible for a refund with proof of drop. This refund excludes any shipping/handling fees and in-store pick up fees. Textbooks purchased after return deadlines or later are not returnable. If you provide the bookstore with proof that you were in the class and then subsequently dropped or have withdrawn from the University. If proof of drop is not present at the time of the requested refund, then the order will incur a 10% restocking fee.

Course readers, software, and opened shrink wrapped items are non-returnable. All refunds must be a accompanied by the original sales receipt. (A receipt will be provided with your online purchase.) Books must be in original purchase condition for full refunds.

No Stock / Out Of Stock

The Bookstore makes every effort to get books in a timely manner. However, due to backorders, delays at the publisher, new editions, or late ordering by the faculty, we may be temporarily out of stock on certain books. Our web site is updated on a regular basis, so as soon as we receive a shipment of books, they should be available for purchase on-line and in the Bookstore.

Out of Stock, Substitution notice:

We will make every effort to fill your order as specified. However, in our effort to get you the materials needed for class in the most timely fashion, we will substitute new for used, or used for new, priced accordingly. If you do not want substitutions please state "NO SUBSTITUTIONS, FILL AS ORDERED" in the comments box on your order form.

Are you having trouble locating a course and/or section you think should be here? We can only order Textbooks once an order is placed. It works like this: We ask instructors, and their departments, to place their Textbook orders 3-4 months in advance. Once the instructor places an order we enter the order into our system. Then approximately 2 months before the semester begins, Textbooks begin arriving in store. The publishers need at least a month to process/ship Textbooks to our store. Please contact your department and/or professor and ask them about the textbooks for your class (there may actually be no textbooks for your class, we would not know unless the department/professor told us).