Textbook Department

Our Textbooks Frequently Asked Questions
Please read the above FAQ as it details the process we use to fulfill your textbook order including when we may substitute new textbooks for used textbooks and vice versa.

Terms and Conditions:
1) If you are ordering textbooks for your son, daughter, friend, or someone other than yourself, please make a note of that in the comments field, so there is no confusion to who the order is for.
2) New return policy** All returns must be accompanied by a proof of drop in order to be returned without incurring a 10% restocking fee.
3) Please add "No Substitutions, Fill as Ordered" in the order form comments box if you want your order filled exactly as requested.
4) the last day to return books is September 12th.
5) Fall Textbooks pick-up area is the SFSU Business Office M-113C (Mezzanine Level of Student Center
6) We DO NOT SHIP to PO Boxes.
7) For all online orders, please allow 3 business days for processing.
8) Orders received on Sat or Sun will begin their processing on the following Monday.
9) For all email questions and/or inquiries, please include the 5 digit order number in the subject heading.
10) Please bring your picture ID when picking up your online reservations.
11) The store pick-up fee applies to all reservations made, including additional orders for the same customer.